Frequently Asked Questions

Answers to the questions we hear most from Missoula families, University of Montana students, and local businesses. Looking for something specific? Give us a call at (406) 214-3801.

Location & Hours

Where is University Storage located?

You'll find us at 7480 Hwy 200 E., Missoula, MT 59802.

What are the gate access hours?

Current tenants can access their units daily from 5:00 AM to 10:00 PM. For extended access needs, give our office a call and we'll help find the right solution.

How can I contact University Storage?

Reach us by phone at (406) 214-3801, by email at assist@rentplum.com, or through our website.

Is there an office, and what are the hours?

Our office team is available Monday through Friday from 7:30 AM to 5:30 PM to help with any questions.

Storage Unit Sizes & Features

What storage unit sizes are available?

We offer a range of sizes, from compact 5' x 5' units up to larger units built for a 4 to 5 bedroom home. 10' x 20' and 10' x 25' units are popular for vehicle storage, and 12' x 30' units suit larger vehicles or high-clearance campers.

Are all units drive-up accessible?

Yes, every unit offers drive-up access, so you can load and unload right at ground level.

Do you offer climate-controlled or temperature-controlled units?

Yes, temperature-controlled units are available in 10' x 10' and 10' x 20' sizes, complete with interior lighting and electricity.

What are the unit door dimensions?

Door sizes range from 3'6" to 10' wide and 7' to 14' high, depending on the unit.

Is pest control included?

Yes, pest control is performed every three months, including bait stations for mice and treatment for insects.

Student Storage

Do you offer storage for University of Montana students between semesters?

Yes, University Storage welcomes University of Montana students for storage between semesters and all year round.

Is there a student discount?

Our promotions change throughout the year, so check our website for the latest student offers.

What size unit fits a dorm room or one-bedroom apartment?

Our compact 5' x 5' and 5' x 10' units are a great fit for dorm and apartment move-outs.

Renting & Payments

Can I rent a unit online?

Yes, standard units can be browsed and rented online anytime.

What payment methods do you accept?

We accept debit cards, credit cards other than American Express, and ACH payments. Credit card payments carry a 2.29% surcharge.

Is a security deposit required?

Renting with us is deposit-free.

Do I need my own lock, or is one provided?

Please bring your own storage disc lock, the type required for our units.

What happens if I miss a payment?

Payments are due by the 1st of the month, and we build in a 5-day grace period to give you room to catch up. If a balance remains after that, a $20 late fee applies on the 6th and a lock is placed on the gate code until the balance is settled.

Balances outstanding for 30 days carry a $30 pre-lien fee along with additional late fees, and balances outstanding for 60 days move into the auction process, with further fees along the way.

Do I need to give notice before moving out?

Yes, we ask for 30 days' written notice before move-out. Rent is billed in full monthly cycles, so provide notice and vacate by the 1st of the month to keep your final month's billing clear.

Is there a minimum rental term?

Our rentals run month-to-month, with billing on the 1st of each month, so you're free to stay as long as you need. A 30-day written notice by text or email lets us know when you're ready to vacate.

Do you offer move-in specials?

Yes, move-in specials and promotions are available from time to time. Check our website or contact our office for current offers.

Policies & Security

Is the facility secure?

Yes, our gated facility offers personalized entry hours from 5:00 AM to 10:00 PM daily, along with security cameras and LED lighting throughout the property.

Are moving carts or dollies available?

We recommend bringing your own cart or dolly for a smooth move-in day.

What items are restricted from storage?

For everyone's safety, please keep the following out of your unit: live animals, fireworks, explosives, highly flammable materials, gasoline or other flammable liquids, illegal items, and inoperable or junk vehicles. Commercial animal or livestock processing is also restricted. Vehicle storage is welcome with prior written approval.

Can I live in my unit on the property?

Units are intended for storage use only, which helps us keep the facility safe and well maintained for everyone.

Outdoor Storage

Do you offer outdoor RV, boat, or trailer storage?

Yes, we offer outdoor storage for RVs, cars, and other vehicles. For additional outdoor storage options, visit our sister facility, Titan Self Storage.

Still have a question?

Our team is happy to walk you through unit sizes, pricing, or anything else you'd like to know before you rent.

Call (406) 214-3801

Payment Methods Accepted

Discover Network accepted Mastercard accepted Visa accepted eCheck accepted